Contact information and particulars

1. Particulars of the Contractor

1.1. The services of the personal selection of a name for a child on the website babybe.app are provided by the business entity whose full particulars are set out in the clauses of this Section; the same particulars are used when settlement documents are drawn up in respect of orders placed by Customers.

1.2. Full name of the Contractor: Individual entrepreneur Kovalchuk Vadym Volodymyrovych.

1.3. Taxpayer registration number of the Contractor: 3637709974.

1.4. Registered address of the Contractor (the location according to the data of state registration): 15 Shevchenka St., Malyn, Zhytomyr region, 11601, Ukraine.

1.5. The actual address coincides with the registered one.

1.6. The registered address and the actual address of the Contractor are stated separately even where they coincide, since it is precisely that manner of disclosure that is prescribed by the requirements applicable to information about a business entity published on the website of an online shop.

2. Means of communication with the Contractor

2.1. Email address of the Contractor: hello@babybe.app.

2.2. Telephone number of the Contractor: +380 73 390 00 00.

2.3. Correspondence by email constitutes the principal means of communication between the Parties, since the service is digital and is supplied at a distance, and such correspondence provides documentary confirmation of the content of an enquiry and of the reply given to it.

2.4. A reply to an enquiry of the Customer is given from the same email address from which the Customer is sent the notification of the granting of access to the Result, and accordingly a message sent from any other address does not constitute a reply of the Contractor.

2.5. Telephone communication is used as an additional means and is intended for the clarification of the circumstances of an enquiry, whereas legally significant communications are sent by the Parties to one another by email to the addresses stated in this Section and in the order respectively.

3. Procedure and time limits for the consideration of enquiries of Customers

3.1. Enquiries of the Customer are received at the email address stated in clause 2.1 of this document at any hour of the day, and are considered on working days.

3.2. The time limit for giving a reply to an enquiry amounts to two working days, which are calculated from the day following the day on which the enquiry is received by the Contractor.

3.3. In order that an enquiry may be considered on its merits, it is expedient to state in it the following particulars:

• 1) the email address stated by the Customer when the order was placed;
• 2) the date and the approximate time at which the payment was made;
• 3) the amount of the payment.

3.4. Where an enquiry does not contain the particulars specified in clause 3.3, the Contractor is deprived of the possibility of establishing which order it concerns and therefore approaches the Customer for clarification, and the time limit provided for by clause 3.2 is calculated from the day on which such clarification is received.

4. Actions of the Customer where the notification of access to the Result has not been received

4.1. Access to the Result is granted immediately upon confirmation of payment: the corresponding notification is sent to the email address stated by the Customer when the order was placed, and the Result itself is opened on the website babybe.app.

4.2. Where the notification has not arrived, the Customer is to check, first of all, the junk mail folder of the mailbox of the Customer, since the message arrives from an address with which the mail service of the Customer has had no previous correspondence and may be assigned by it to that folder automatically.

4.3. Where the notification is absent from the junk mail folder as well, the Customer is to contact the Contractor from the same email address as was stated when the order was placed, since it is that address which makes it possible to relate the enquiry to the order without the Customer providing any payment details whatsoever.

4.4. Upon the results of such an enquiry the Contractor establishes the fact that the payment was made and grants the Customer access to the Result.

4.5. Where, for technical or for other reasons, it proves impossible to grant access to the Result, the Contractor returns to the Customer the funds paid in full, in the manner and within the time limits established by the Refund Rules.

5. Documents governing the relations between the Parties

5.1. The relations between the Contractor and the Customer are governed by the following documents:

• 1) the public offer;
• 2) the Terms and Conditions of Service;
• 3) the Refund Rules;
• 4) the Personal Data Processing Policy.

5.2. The said documents are published on the website babybe.app, are freely accessible and are available for examination both before an order is placed and thereafter, and links to each of them are placed in the lower part of every page of the website.

5.3. The version of the documents in force at the moment when the Customer makes payment applies to the legal relations of the Parties, the date of the version being stated at the end of each document.

6. Warning concerning communications that do not originate from the Contractor

6.1. The Contractor does not carry on telephone selling and does not offer its services by way of telephone calls to Customers.

6.2. The Contractor under no circumstances requests from the Customer:

• 1) the number of a payment card, the expiry date of the card or the verification code printed on the reverse of the card;
• 2) passwords to a personal account, to a mailbox or to systems of remote banking services;
• 3) one-time confirmation codes that are sent to the Customer in messages from a bank or from a payment system.

6.3. Communications that contain a demand to provide the information listed in clause 6.2 do not originate from the Contractor, irrespective of the name in which they are signed, and are to be regarded by the Customer as an attempt to misappropriate funds.

6.4. The Customer may notify the Contractor of every such case at the email address hello@babybe.app, whereupon the Contractor takes the measures available to it.